Refund policy

PEAKROOT WELLNESS — RETURN AND REFUND POLICY

Last updated: July 21, 2026

At PeakRoot Wellness, we want you to feel confident about your order.

This Return and Refund Policy explains our return, replacement, cancellation, and refund terms.

By completing a purchase through our Website, you acknowledge and agree to this policy.

We currently sell and ship only within the United States.

  1. 30-DAY RETURN POLICY

You may return an unopened Product in its original, unused condition and original packaging within thirty days of its confirmed delivery date for a refund of the Product price.

Because our Products are consumable health supplements, we cannot accept returns of opened or used Products for hygiene and safety reasons.

An exception may be made when a Product arrives damaged, defective, or incorrect, as explained in Section 4.

Return requests submitted more than thirty days after the confirmed delivery date cannot be approved.

Carrier delivery confirmation will generally be treated as evidence of delivery and will mark the beginning of the thirty-day return period, even when no signature was collected, except where applicable law requires otherwise.

  1. RETURN ELIGIBILITY

To qualify for a return and refund, all of the following conditions must be met:

The return request must be submitted within thirty days of the confirmed delivery date.

The Product must be unopened, unused, and in its original packaging.

You must provide your order number or the email address used to place the order.

The order must have been placed through our Website and delivered within the United States.

Contact us before returning a Product.

We will review your request and provide the correct return address and return instructions in writing.

Do not send a Product back until your return has been approved.

  1. ITEMS THAT ARE NOT ELIGIBLE

The following are not eligible for a standard return or refund:

Opened or used Products, except when a Product was damaged, defective, or incorrect, as explained in Section 4.

Return requests submitted after the thirty-day return period.

Products that are no longer in their original condition or packaging.

Products purchased from a third-party seller, marketplace, or reseller instead of directly through our Website.

Loss, damage, failed delivery, or additional costs caused by an incorrect or incomplete shipping address provided at checkout.

We do not currently offer subscriptions or recurring billing.

All orders are one-time purchases, so there are no subscription renewals or recurring charges to cancel.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, email support@peekroot.shop within seven days of delivery.

Include the following information:

Your order number.

A description of the problem.

A clear photograph of the Product.

A clear photograph of the packaging.

You will generally not be required to return a damaged, defective, or incorrect Product.

This section is not limited to unopened Products.

After reviewing and approving your request, we will provide your choice of a free replacement or a full refund for the affected Product, subject to applicable law and product availability.

  1. HOW TO REQUEST A RETURN OR REFUND

To request a return or refund:

  1. Email support@peekroot.shop with your order number and the reason for your request.
  2. Our customer-support team will review your request and normally respond within 1 to 2 business days.
  3. If your return is approved, we will email you the correct return address and return instructions.
  4. Do not send the Product to the sender address printed on the original package unless we specifically instruct you to do so.
  5. Return the unopened Product using a trackable shipping service.
  6. Keep your tracking number and shipping receipt until your refund has been completed.
  7. Once the returned Product is received and inspected, we will process the approved refund and send you an email confirmation.
  8. REFUNDS

Approved refunds will be issued to the original payment method.

For standard returns, refunds are normally processed within 5 to 10 business days after we receive and inspect the returned Product.

For damaged, defective, or incorrect Products covered by Section 4, refunds are normally processed within 5 to 10 business days after the request is approved.

Your bank, credit-card provider, or payment processor may require additional time to post the refund to your account.

Shipping is included in the Product price displayed at checkout. Because there is no separate shipping fee charged at checkout, there is no separate original shipping charge to refund.

Approved refunds for standard returns are limited to the Product price paid, except where applicable law requires otherwise.

  1. RETURN SHIPPING COSTS

For a standard return of an unopened Product, such as when you change your mind, you are responsible for the cost of returning the Product.

Any original shipping cost included in the Product price is not refunded separately.

When a Product arrives damaged, defective, or incorrect, PeakRoot Wellness will cover any required return shipping costs.

In most cases, damaged, defective, or incorrect Products will not need to be returned.

  1. ORDER CHANGES AND CANCELLATIONS

To request a change or cancellation, email support@peekroot.shop as soon as possible.

If the order has not been processed or shipped, we can usually update the shipping address or cancel the order for a full refund.

We cannot guarantee that an order can be changed or cancelled after it has been submitted.

Once an order has been processed or shipped, it cannot be cancelled. The return terms described in this policy will apply instead.

  1. LOST OR UNDELIVERED PACKAGES

Orders generally arrive within approximately 7 to 15 days from the date the order is placed.

Tracking information will be emailed to you after your order ships.

Delivery dates are estimates and are not guaranteed.

If your package has not arrived within a reasonable period after the estimated delivery date, contact support@peekroot.shop.

Include your order number and tracking information.

We will open an investigation with the shipping carrier.

A replacement or refund for a package that appears to be lost in transit will be provided after the carrier investigation confirms the loss.

We are not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address entered at checkout, except where applicable law requires otherwise.

  1. CHANGES TO THIS POLICY

We may update this Return and Refund Policy from time to time.

Changes become effective when the revised policy is posted on our Website.

The version of the policy in effect when you place your order will generally apply to that purchase, except where a change is required by law.

  1. CONTACT INFORMATION

PeakRoot Wellness

Email: support@peekroot.shop