Shipping policy

PEAKROOT WELLNESS — SHIPPING POLICY

Last updated: July 21, 2026

Thank you for choosing PeakRoot Wellness. This Shipping Policy explains where we ship, how long delivery typically takes, and what to do if something goes wrong with your order.

WHERE WE SHIP

We currently ship only within the United States.

SHIPPING COST

Shipping is free on every order.

Shipping costs are included in the product price, so no separate shipping charge will be added at checkout.

PROCESSING AND DELIVERY TIME

Orders are typically processed within 1 to 2 business days.

Each order is prepared and shipped directly by our fulfillment partner rather than from a pre-stocked domestic warehouse. Please allow approximately 7 to 15 days from the date of your order for delivery.

You will receive tracking information by email once your order ships.

Delivery timeframes are estimates and are not guaranteed. Delivery may be affected by carrier delays, severe weather, customs processing, holidays, supply-chain disruptions, or other circumstances outside our control.

ORDER TRACKING

Once your order ships, we will email you a tracking number.

Please allow time for the carrier to activate and update the tracking information.

If your tracking information has not updated for several days or your order has not arrived within the estimated delivery period, contact us at support@peekroot.shop. Include your order number so we can assist you.

CUSTOMS, DUTIES, AND IMPORT FEES

IMPORTANT: DELETE THIS INSTRUCTION AND THE UNUSED OPTION BEFORE PUBLISHING.

Use Option A only after your fulfillment partner confirms that all orders are shipped with duties and import fees prepaid.

OPTION A — DUTIES AND IMPORT FEES ARE PREPAID

All applicable duties and import fees are included in your order total. You will not be asked to pay additional customs or import fees when your order is delivered.

OPTION B — DUTIES AND IMPORT FEES ARE NOT PREPAID

Depending on your order and delivery location, customs authorities or the shipping carrier may charge duties, taxes, customs fees, brokerage fees, or other import-related charges.

Any additional charges assessed upon delivery are the responsibility of the recipient.

INCORRECT OR INCOMPLETE ADDRESSES

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, contact support@peekroot.shop as soon as possible.

We cannot guarantee that an address can be changed after an order has been submitted, processed, or transferred to the shipping carrier.

DELIVERY DELAYS

Delivery dates are estimates and may be affected by events outside our reasonable control.

If we become aware of a significant delay, we may contact you with an updated delivery estimate and information about any options available to you.

Where required by applicable law, you may have the right to consent to the delayed delivery or cancel the affected order for a full refund.

LOST OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around your delivery location.

Ask members of your household.

Check with nearby neighbours.

Check with your building manager, front desk, mailroom, or parcel locker, if applicable.

Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact support@peekroot.shop and include your order number and tracking information.

If a package appears to have been lost while in transit, contact us so we can open an investigation with the shipping carrier.

When the investigation confirms that the package was lost, we will provide an appropriate resolution, which may include a replacement or refund.

QUESTIONS

For questions about shipping or delivery, email support@peekroot.shop.

Please include your order number so we can assist you as efficiently as possible.